CITIZEN’S CHARTER

THE DEPED VISION

We dream of Filipinos who passionately love their country and whose values and competencies enable them to realize their full potential and contribute meaningfully to building the nation.

As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders.

THE DEPED MISSION

To protect and promote the right of every Filipino to quality, equitable, culture-based, and complete basic education where:

– Students learn in a child-friendly, gender-sensitive, safe, and motivating environment
– Teachers facilitate learning and constantly nurture every learner
– Administrators and staff, as stewards of the institution, ensure an enabling and supportive environment for effective learning to happen
– Family, community, and other stakeholders are actively engaged and share responsibility for developing life-long learners

MANDATE

The Department of Education was established through the Education Decree of 1863 as the Superior Commission of Primary Instruction under a Chairman. The Education agency underwent many reorganization efforts in the 20th century in order to better define its purpose vis a vis the changing administrations and charters. The present day Department of Education was eventually mandated through Republic Act 9155, otherwise known as the Governance of Basic Education act of 2001 which establishes the mandate of this agency.

The Department of Education (DepEd) formulates, implements, and coordinates policies, plans, programs and projects in the areas of formal and non-formal basic education. It supervises all elementary and secondary education institutions, including alternative learning systems, both public and private; and provides for the establishment and maintenance of a complete, adequate, and integrated system of basic education relevant to the goals of national development. 

CORE VALUES

STEP-BY-STEP PROCEDURES

UNDER “NEW NORMAL”
SERVICE: REQUEST FOR SERVICE RECORD & CERTIFICATE OF EMPLOYMENT

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

 

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

 

What are the Requirements?

  1. a. Active DepEd email
  2. If claimed not by the owner (hardcopy)
  • Authorization Letter
  • Locator’s Slip

 

Duration: 1 Hour

 

How to avail the service?

STEP PROCEDURE OFFICER / EMPLOYEE RESPONSIBLE DOCUMENTS TO BE PRESENTED DURATION     (under normal circumstances) FEES
1 Requests Service Record and COE through email using DepEd issued email Client None 10 Minutes None
 
 
2 Retrieves the record and leave card of the employee concerned. Service Record / COE In-Charge None 20 Minutes None
3 Prepares and updates the Service Record and indorses it to the Administrative Officer V for signature. Service Record / COE In-Charge

None

 

20 Minutes None
4 Signs the Service Record Admin. Officer V None 5 Minutes None
5

Releases the requested Service Record

 

 

 

Releasing In-Charge

1. Softcopy: through email

2. Hardcopy

a. Authorization Letter (if requested not by the owner)                                      b. Locator’s Slip

5 Minutes None

END OF TRANSACTION

SERVICE: APPLICATION FOR SICK LEAVE AND PERSONAL LEAVE WITHIN THE PHILIPPINES (LESS THAN 4 WORKING DAYS)

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

 

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

 

What are the Requirements?

  1. a. 1 copy of Letter of Intent
  2. 2 copies of Form 6 duly signed by the applicant and School Head

 

Duration: 1 HOUR

 

How to avail the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email.

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Retrieves leave card and acts on Form 6 and forwards the same to Admin. Officer V for approval.

Leave In-Charge

None

20 Minutes

None

4

Signs the Form 6 and refers back to the Leave In Charge

Admin. Officer V

None

10 Minutes

None

5

Records section releases the acted Form 6 (Hard copy)

 

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR SICK AND PERSONAL LEAVE WITHIN THE PHILIPPINES (4-15 WORKING DAYS)

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  • 1 copy of Letter of Intent
  • 2 copies of Form 6 duly signed by the applicant and School Head
  • 2 copies of Medical Certificate (for Sick Leave application only)

Duration: 1 HOUR

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email.

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Retrieves leave card and acts on Form 6 and forwards the same to SDS/ Admin. Officer V for approval.

Leave In-Charge

None

20 Minutes

None

4

Signs the Form 6 and refers back to the Leave In Charge

SDS/Admin. Officer V

None

10 Minutes

None

5

Records section releases the acted Form 6 (Hard copy)

 

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR PERSONAL LEAVE/SICK LEAVE/MATERNITY LEAVE/REHABILITATION LEAVE/R.A. 9710 (MORE THAN 15 WORKING DAYS)

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of the Letter of Intent
  2. 2 copies of Form 6 duly signed by the applicant and School Head
  3. 2 copies of the Medical Certificate
  4. 2 copies of Division Clearance

Duration: 1 HOUR

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email.

Records Officer

None

10 Minutes

None

3

Retrieves and updates leave a card, prepares endorsement, acts on Form 6, facilitates the signatures of SDO personnel, and forwards the same to SDS thru Admin. Officer V for approval.

Long Leave                     In-Charge / Admin. Officer V

None

20 Minutes

None

4

SDS approves the application for leave and forwards it to Admin. Officer V

SDS / Admin. Officer V

None

10 Minutes

None

5

Forwards the acted application to Long Leave In-Charge and forwards to Records Section to be released to concerned school/personnel

Admin. Officer V

None

10 Minutes

None

6

Releases the acted application

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR TRAVEL ABROAD (PERSONAL LEAVE) (MORE THAN 15 WORKING DAYS)

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of the Letter of Intent
  2. 2 copies of Form 6 duly signed by the applicant and School Head
  3. 2 copies of Division Clearance
  4. 1 copy of Provident Clearance
  5. 2 copies of Certification from the School Head that another teacher will take over the class (teacher applicant)
  6. 2 copies of Certification from the School Head that another teacher will take over the class (for teaching personnel)
  7. 2 copies of Certification from the Head of Agency that no interruption of work transaction (non-teaching and teaching-related personnel)
  8. 1 copy of Service Record

Duration: 2 hours and 40 minutes

 

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email.

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Retrieves and updates leave card, prepares endorsement, acts on Form 6, facilitates the signatures of SDO personnel, and forwards the same to SDS thru Admin. Officer V for signature.

Long Leave                     In-Charge / Admin. Officer V

None

20 Minutes

None

4

SDS signs the application for leave and forwards it to Admin. Officer V

SDS / Admin. Officer V

None

10 Minutes

None

5

Admin. Officer V forwards the acted application to Long Leave In-Charge

Admin. Officer V/ Records Section

None

10 Minutes

None

6

Long Leave In-charge endorses the application to the Regional Office for approval.

 

Releasing In-Charge

Locator’s Slip

90 Minutes

None

7

From the time it was received from the RO VII, the Records section receives the approved application and releases it to the concerned personnel/school

 

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR REINSTATEMENT

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of the Letter of Intent
  2. 2 copies of the approved Form 6
  3. 2 copies of Medical Certificate (Fit to Work), for Sick Leave application only.

Duration: 1 HOUR and 10 MINUTES

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email.

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Retrieves and updates leave card, prepares endorsement, forwards the same to SDS thru Admin. Officer V for approval.

Long Leave                     In-Charge / Admin. Officer V

None

20 Minutes

None

4

SDS approves the application for leave and forwards it to Admin. Officer V

SDS / Admin. Officer V

None

10 Minutes

None

5

Admin. Officer V forwards the acted application to Long Leave In-Charge and forwards to Records Section to be released to concerned school/personnel

Admin. Officer V/ Records Section

None

10 Minutes

None

6

Records section releases the acted application

 

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR RETIREMENT / RESIGNATION

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of Letter of Intent

 

Duration: 1 HOUR

How to avail the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email and forwards the documents to Personnel Section

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Personnel section will prepare a reply letter and list of requirements and forwards to SDS thru AO V for approval.

HRMO II / Admin. Officer V

None

10 Minutes

None

4

SDS acts on  the application and returned to AO V

SDS / Admin. Officer V

None

10 Minutes

None

5

Admin. Officer V forwards the acted application to the Personnel Section for recording and tracking and forwards it to the Records Section to be released to concerned school/personnel

Admin. Officer V/ Records Section

None

10 Minutes

None

6

Records section releases the acted application

 

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR CLP

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of the er of Intent
  2. 2 copies of Division Clearance
  3. 1 copy of Provident Clearance
  4. 1 copy of Service Record
  5. 2 copies of DTR (last 2 months)

Duration: 1 HOUR

How to avail of service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Client submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Records section acknowledges the receipt of documents through email and forwards the documents to Personnel Section

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Retrieves leave card, encode in the “CLP Application Monitoring File”, prepares the Endorsement, Summary of Absences and Special Order of Separation and forwards the same to the Admin. Officer V and Office of the SDS for signature.

Admin. Officer V/ HRMO II/ Long Leave In-Charge

None

15 Minutes

None

4

SDS acts on  the application and returned to AO V

SDS / Admin. Officer V

None

10 Minutes

None

5

After signature, scans the documents and email to Regional Office, Admin Unit for issuance of Certificate of Last Payment (CLP)

HRMO II/ Long Leave In-Charge

None

5 Minutes

None

6

Upon receipt of the CLP via email, contacts the concerned personnel and release CLP

Releasing In-Charge

Locator’s Slip

10 Minutes

None

END OF TRANSACTION

SERVICE: INCLUSION TO REGIONAL PAYROLL

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of Attested Appointment
  2. 2 copies of PDS
  3. 2 copies of Assumption to Duty
  4. 1 copy of DBP Validated Slip
  5. 1 copy of Service Record
  6. 1 copy of GSIS BP Number, PhilHealth Number, and TIN

Duration: 1 HOUR

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits all the requirements to the Receiving Section through Drop Box

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email and forwards the documents to Personnel Section

Records Officer/ Receiving In-Charge

None

10 Minutes

None

3

Prepares the transmittal, endorsement, Certification of Availability of Funds and update the Service Record and forwards the same to the Accountant, Admin. Officer V and Office of the SDS for signature.

Admin. Officer V/ HRMO II/ Inclusion In-Charge

None

 

 

20 Minutes

None

4

SDS acts on  the application and returned to AO V

SDS / Admin. Officer V

None

10 Minutes

None

5

After signature, scans the documents and email to Regional Office, Admin Unit for implementation

HRMO II/ Inlusion In-Charge

None

10 Minutes

None

END OF TRANSACTION

SERVICE: REQUEST FOR CHANGE NAME IN THE GSIS RECORD

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 1 copy of the Letter of Intent
  2. Scanned copy or 1 clear photocopy of Marriage Certificate

Duration: 30 minutes

How to avail of the service?

STEP PROCEDURE OFFICER / EMPLOYEE RESPONSIBLE DOCUMENTS TO BE PRESENTED DURATION     (under normal circumstances) FEES
1 Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email Client All requirements 10 Minutes None
 
 
2 Acknowledges the receipt of documents through email and forwards the documents to ERF Handler Records Officer/ Receiving In-Charge None 10 Minutes None
3 ERF handler scans the document and prepares the GSIS FORM E and forwards it to GSIS’ email for implementation ERF Handler None 10 Minutes None

END OF TRANSACTION

SERVICE: REQUEST FOR CHANGE NAME IN THE REGIONAL PAYROLL

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. Scanned copy or 1 copy of Letter of Intent
  2. Scanned copy or 1 clear photocopy of Marriage Certificate
  3. Scanned copy or 1 clear photocopy of Latest Payslip

Duration: 40 minutes

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email and forwards the documents to HRMO II

Records Officer/ HRMO II

None

10 Minutes

None

3

HRMO II prepares endorsement for school and report for the Regional Office and forwards the said documents to SDS for signature thru AO V

HRMO II/SDS

None

10 Minutes

None

4

Once signed, forward the documents to the school for information and Regional Office for implementation.

HRMO II

None

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR PERMIT TO TEACH

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 2 copies of the original prescribed form

Duration: 50 minutes

How to avail of the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email and forwards the documents to SGOD/Admin Unit

Records Officer/ HRMO II

None

10 Minutes

None

3

SGOD/Admin Unit checks the correctness of entries and its conformity to existing guidelines.

Planning/HRD/AO V

None

10 Minutes

None

4

SGOD/Admin unit forwards to the SDS for approval/disapproval of the application

Planning/HRD/AO/ SDS

None

10 Minutes

None

5

Once acted/signed by the SDS, forwards the documents to personnel concerned

Records Officer/Releasing In-Charge

None

10 Minutes

None

END OF TRANSACTION

SERVICE: APPLICATION FOR PAG-IBIG LOAN AND GSIS LOAN THAT REQUIRES AAO CONFIRMATION

Schedule of Availability of Service:

  • Monday-Friday
  • 8:00 am – 5:00 pm (NO noon break)

Who May Avail of the Service?

  • Teaching and Non-Teaching Personnel

What are the Requirements?

  1. 1 original copy of current Payslip
  2. 1 photocopy of the latest Payslip
  3. Other requirements as required by the GSIS and Pag-Ibig

Duration: 1 HOUR

How to avail the service?

STEP

PROCEDURE

OFFICER / EMPLOYEE RESPONSIBLE

DOCUMENTS TO BE PRESENTED

DURATION     (under normal circumstances)

FEES

1

Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email

Client

All requirements

10 Minutes

None

 
 

2

Acknowledges the receipt of documents through email and forwards the documents to HRMO II or AO V

Records Officer

None

10 Minutes

None

3

Checks the correctness of entries and their conformity to existing guidelines and acts on the application

Admin. Officer V/ HRMO II

None

30 Minutes

None

4

Once acted/signed, forwards the documents to personnel concerned thru Record Section

Records Officer/Releasing In-Charge

None

10 Minutes

None

END OF TRANSACTION