CITIZEN’S CHARTER
THE DEPED VISION
We dream of Filipinos who passionately love their country and whose values and competencies enable them to realize their full potential and contribute meaningfully to building the nation.
As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders.
THE DEPED MISSION
To protect and promote the right of every Filipino to quality, equitable, culture-based, and complete basic education where:
– Students learn in a child-friendly, gender-sensitive, safe, and motivating environment
– Teachers facilitate learning and constantly nurture every learner
– Administrators and staff, as stewards of the institution, ensure an enabling and supportive environment for effective learning to happen
– Family, community, and other stakeholders are actively engaged and share responsibility for developing life-long learners
MANDATE
The Department of Education was established through the Education Decree of 1863 as the Superior Commission of Primary Instruction under a Chairman. The Education agency underwent many reorganization efforts in the 20th century in order to better define its purpose vis a vis the changing administrations and charters. The present day Department of Education was eventually mandated through Republic Act 9155, otherwise known as the Governance of Basic Education act of 2001 which establishes the mandate of this agency.
The Department of Education (DepEd) formulates, implements, and coordinates policies, plans, programs and projects in the areas of formal and non-formal basic education. It supervises all elementary and secondary education institutions, including alternative learning systems, both public and private; and provides for the establishment and maintenance of a complete, adequate, and integrated system of basic education relevant to the goals of national development.
CORE VALUES
STEP-BY-STEP PROCEDURES
UNDER “NEW NORMAL”SERVICE: REQUEST FOR SERVICE RECORD & CERTIFICATE OF EMPLOYMENT
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- a. Active DepEd email
- If claimed not by the owner (hardcopy)
- Authorization Letter
- Locator’s Slip
Duration: 1 Hour
How to avail the service?
| STEP | PROCEDURE | OFFICER / EMPLOYEE RESPONSIBLE | DOCUMENTS TO BE PRESENTED | DURATION (under normal circumstances) | FEES |
| 1 | Requests Service Record and COE through email using DepEd issued email | Client | None | 10 Minutes | None |
| 2 | Retrieves the record and leave card of the employee concerned. | Service Record / COE In-Charge | None | 20 Minutes | None |
| 3 | Prepares and updates the Service Record and indorses it to the Administrative Officer V for signature. | Service Record / COE In-Charge |
None
|
20 Minutes | None |
| 4 | Signs the Service Record | Admin. Officer V | None | 5 Minutes | None |
| 5 |
Releases the requested Service Record
|
Releasing In-Charge |
1. Softcopy: through email 2. Hardcopy a. Authorization Letter (if requested not by the owner) b. Locator’s Slip |
5 Minutes | None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR SICK LEAVE AND PERSONAL LEAVE WITHIN THE PHILIPPINES (LESS THAN 4 WORKING DAYS)
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- a. 1 copy of Letter of Intent
- 2 copies of Form 6 duly signed by the applicant and School Head
Duration: 1 HOUR
How to avail the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email. |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Retrieves leave card and acts on Form 6 and forwards the same to Admin. Officer V for approval. |
Leave In-Charge |
None |
20 Minutes |
None |
|
4 |
Signs the Form 6 and refers back to the Leave In Charge |
Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
Records section releases the acted Form 6 (Hard copy)
|
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR SICK AND PERSONAL LEAVE WITHIN THE PHILIPPINES (4-15 WORKING DAYS)
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 1 copy of Letter of Intent
- 2 copies of Form 6 duly signed by the applicant and School Head
- 2 copies of Medical Certificate (for Sick Leave application only)
Duration: 1 HOUR
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email. |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Retrieves leave card and acts on Form 6 and forwards the same to SDS/ Admin. Officer V for approval. |
Leave In-Charge |
None |
20 Minutes |
None |
|
4 |
Signs the Form 6 and refers back to the Leave In Charge |
SDS/Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
Records section releases the acted Form 6 (Hard copy)
|
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR PERSONAL LEAVE/SICK LEAVE/MATERNITY LEAVE/REHABILITATION LEAVE/R.A. 9710 (MORE THAN 15 WORKING DAYS)
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of the Letter of Intent
- 2 copies of Form 6 duly signed by the applicant and School Head
- 2 copies of the Medical Certificate
- 2 copies of Division Clearance
Duration: 1 HOUR
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email. |
Records Officer |
None |
10 Minutes |
None |
|
3 |
Retrieves and updates leave a card, prepares endorsement, acts on Form 6, facilitates the signatures of SDO personnel, and forwards the same to SDS thru Admin. Officer V for approval. |
Long Leave In-Charge / Admin. Officer V |
None |
20 Minutes |
None |
|
4 |
SDS approves the application for leave and forwards it to Admin. Officer V |
SDS / Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
Forwards the acted application to Long Leave In-Charge and forwards to Records Section to be released to concerned school/personnel |
Admin. Officer V |
None |
10 Minutes |
None |
|
6 |
Releases the acted application |
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR TRAVEL ABROAD (PERSONAL LEAVE) (MORE THAN 15 WORKING DAYS)
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of the Letter of Intent
- 2 copies of Form 6 duly signed by the applicant and School Head
- 2 copies of Division Clearance
- 1 copy of Provident Clearance
- 2 copies of Certification from the School Head that another teacher will take over the class (teacher applicant)
- 2 copies of Certification from the School Head that another teacher will take over the class (for teaching personnel)
- 2 copies of Certification from the Head of Agency that no interruption of work transaction (non-teaching and teaching-related personnel)
- 1 copy of Service Record
Duration: 2 hours and 40 minutes
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email. |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Retrieves and updates leave card, prepares endorsement, acts on Form 6, facilitates the signatures of SDO personnel, and forwards the same to SDS thru Admin. Officer V for signature. |
Long Leave In-Charge / Admin. Officer V |
None |
20 Minutes |
None |
|
4 |
SDS signs the application for leave and forwards it to Admin. Officer V |
SDS / Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
Admin. Officer V forwards the acted application to Long Leave In-Charge |
Admin. Officer V/ Records Section |
None |
10 Minutes |
None |
|
6 |
Long Leave In-charge endorses the application to the Regional Office for approval.
|
Releasing In-Charge |
Locator’s Slip |
90 Minutes |
None |
|
7 |
From the time it was received from the RO VII, the Records section receives the approved application and releases it to the concerned personnel/school
|
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR REINSTATEMENT
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of the Letter of Intent
- 2 copies of the approved Form 6
- 2 copies of Medical Certificate (Fit to Work), for Sick Leave application only.
Duration: 1 HOUR and 10 MINUTES
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email. |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Retrieves and updates leave card, prepares endorsement, forwards the same to SDS thru Admin. Officer V for approval. |
Long Leave In-Charge / Admin. Officer V |
None |
20 Minutes |
None |
|
4 |
SDS approves the application for leave and forwards it to Admin. Officer V |
SDS / Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
Admin. Officer V forwards the acted application to Long Leave In-Charge and forwards to Records Section to be released to concerned school/personnel |
Admin. Officer V/ Records Section |
None |
10 Minutes |
None |
|
6 |
Records section releases the acted application
|
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR RETIREMENT / RESIGNATION
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of Letter of Intent
Duration: 1 HOUR
How to avail the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email and forwards the documents to Personnel Section |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Personnel section will prepare a reply letter and list of requirements and forwards to SDS thru AO V for approval. |
HRMO II / Admin. Officer V |
None |
10 Minutes |
None |
|
4 |
SDS acts on the application and returned to AO V |
SDS / Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
Admin. Officer V forwards the acted application to the Personnel Section for recording and tracking and forwards it to the Records Section to be released to concerned school/personnel |
Admin. Officer V/ Records Section |
None |
10 Minutes |
None |
|
6 |
Records section releases the acted application
|
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR CLP
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of the er of Intent
- 2 copies of Division Clearance
- 1 copy of Provident Clearance
- 1 copy of Service Record
- 2 copies of DTR (last 2 months)
Duration: 1 HOUR
How to avail of service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Client submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Records section acknowledges the receipt of documents through email and forwards the documents to Personnel Section |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Retrieves leave card, encode in the “CLP Application Monitoring File”, prepares the Endorsement, Summary of Absences and Special Order of Separation and forwards the same to the Admin. Officer V and Office of the SDS for signature. |
Admin. Officer V/ HRMO II/ Long Leave In-Charge |
None |
15 Minutes |
None |
|
4 |
SDS acts on the application and returned to AO V |
SDS / Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
After signature, scans the documents and email to Regional Office, Admin Unit for issuance of Certificate of Last Payment (CLP) |
HRMO II/ Long Leave In-Charge |
None |
5 Minutes |
None |
|
6 |
Upon receipt of the CLP via email, contacts the concerned personnel and release CLP |
Releasing In-Charge |
Locator’s Slip |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: INCLUSION TO REGIONAL PAYROLL
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of Attested Appointment
- 2 copies of PDS
- 2 copies of Assumption to Duty
- 1 copy of DBP Validated Slip
- 1 copy of Service Record
- 1 copy of GSIS BP Number, PhilHealth Number, and TIN
Duration: 1 HOUR
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits all the requirements to the Receiving Section through Drop Box |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email and forwards the documents to Personnel Section |
Records Officer/ Receiving In-Charge |
None |
10 Minutes |
None |
|
3 |
Prepares the transmittal, endorsement, Certification of Availability of Funds and update the Service Record and forwards the same to the Accountant, Admin. Officer V and Office of the SDS for signature. |
Admin. Officer V/ HRMO II/ Inclusion In-Charge |
None
|
20 Minutes |
None |
|
4 |
SDS acts on the application and returned to AO V |
SDS / Admin. Officer V |
None |
10 Minutes |
None |
|
5 |
After signature, scans the documents and email to Regional Office, Admin Unit for implementation |
HRMO II/ Inlusion In-Charge |
None |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: REQUEST FOR CHANGE NAME IN THE GSIS RECORD
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 1 copy of the Letter of Intent
- Scanned copy or 1 clear photocopy of Marriage Certificate
Duration: 30 minutes
How to avail of the service?
| STEP | PROCEDURE | OFFICER / EMPLOYEE RESPONSIBLE | DOCUMENTS TO BE PRESENTED | DURATION (under normal circumstances) | FEES |
| 1 | Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email | Client | All requirements | 10 Minutes | None |
| 2 | Acknowledges the receipt of documents through email and forwards the documents to ERF Handler | Records Officer/ Receiving In-Charge | None | 10 Minutes | None |
| 3 | ERF handler scans the document and prepares the GSIS FORM E and forwards it to GSIS’ email for implementation | ERF Handler | None | 10 Minutes | None |
|
END OF TRANSACTION |
|||||
SERVICE: REQUEST FOR CHANGE NAME IN THE REGIONAL PAYROLL
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- Scanned copy or 1 copy of Letter of Intent
- Scanned copy or 1 clear photocopy of Marriage Certificate
- Scanned copy or 1 clear photocopy of Latest Payslip
Duration: 40 minutes
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email and forwards the documents to HRMO II |
Records Officer/ HRMO II |
None |
10 Minutes |
None |
|
3 |
HRMO II prepares endorsement for school and report for the Regional Office and forwards the said documents to SDS for signature thru AO V |
HRMO II/SDS |
None |
10 Minutes |
None |
|
4 |
Once signed, forward the documents to the school for information and Regional Office for implementation. |
HRMO II |
None |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR PERMIT TO TEACH
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 2 copies of the original prescribed form
Duration: 50 minutes
How to avail of the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email and forwards the documents to SGOD/Admin Unit |
Records Officer/ HRMO II |
None |
10 Minutes |
None |
|
3 |
SGOD/Admin Unit checks the correctness of entries and its conformity to existing guidelines. |
Planning/HRD/AO V |
None |
10 Minutes |
None |
|
4 |
SGOD/Admin unit forwards to the SDS for approval/disapproval of the application |
Planning/HRD/AO/ SDS |
None |
10 Minutes |
None |
|
5 |
Once acted/signed by the SDS, forwards the documents to personnel concerned |
Records Officer/Releasing In-Charge |
None |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||
SERVICE: APPLICATION FOR PAG-IBIG LOAN AND GSIS LOAN THAT REQUIRES AAO CONFIRMATION
Schedule of Availability of Service:
- Monday-Friday
- 8:00 am – 5:00 pm (NO noon break)
Who May Avail of the Service?
- Teaching and Non-Teaching Personnel
What are the Requirements?
- 1 original copy of current Payslip
- 1 photocopy of the latest Payslip
- Other requirements as required by the GSIS and Pag-Ibig
Duration: 1 HOUR
How to avail the service?
|
STEP |
PROCEDURE |
OFFICER / EMPLOYEE RESPONSIBLE |
DOCUMENTS TO BE PRESENTED |
DURATION (under normal circumstances) |
FEES |
|
1 |
Submits the requirement to the Receiving Section through Drop Box (hard copy) or submit it through email |
Client |
All requirements |
10 Minutes |
None |
|
2 |
Acknowledges the receipt of documents through email and forwards the documents to HRMO II or AO V |
Records Officer |
None |
10 Minutes |
None |
|
3 |
Checks the correctness of entries and their conformity to existing guidelines and acts on the application |
Admin. Officer V/ HRMO II |
None |
30 Minutes |
None |
|
4 |
Once acted/signed, forwards the documents to personnel concerned thru Record Section |
Records Officer/Releasing In-Charge |
None |
10 Minutes |
None |
|
END OF TRANSACTION |
|||||